Refund policy

At 13Nails Academy, we are committed to providing high-quality training and products. By booking a course or purchasing from our store, you agree to the following terms.

Course Bookings

All course bookings are non-refundable.

Courses require preparation, scheduling of educators, and reservation of training spaces. For this reason, once a course is booked, the payment secures your place and cannot be refunded.

However, if you cannot attend your scheduled course, you may request to transfer your booking to another available date.

To reschedule your course, you must notify us at least 7 days before the scheduled course date.

Requests made less than 7 days before the course may not be accepted and the booking may be considered forfeited.

Failure to attend a course without prior notice will be considered a no-show, and the course fee will not be refunded or transferred.

Course Deposits

Some courses require a deposit in order to secure your place.

The deposit confirms your reservation and allows us to allocate materials, equipment, and training resources.

If you notify us at least 7 days before the course, your booking may be transferred to another available date or the deposit can be refunded. If notice is given less than 7 days before the course, the deposit will be forfeited.

Student Responsibility

Students are responsible for ensuring they are able to attend the course on the selected date.

We strongly recommend that students plan their schedule carefully before booking.

Travel costs, accommodation, or other personal expenses related to attending the course are not the responsibility of 13Nails Academy.

Digital Products

Due to the nature of digital content, all digital products, downloadable materials, and online courses are non-refundable once access has been granted.

If you experience technical difficulties accessing your purchase, please contact us and we will assist you as soon as possible.

Physical Products

If you purchase physical products, including nail tools or training kits, you may request a return within 14 days of receiving your order.

To qualify for a return:

  • The item must be unused

  • The item must be in its original packaging

  • Proof of purchase must be provided

Customers are responsible for return shipping costs, unless the item is faulty or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the item

  • A brief explanation of the issue

We will arrange a replacement or refund where appropriate.

Refund Processing

Once a returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account.

Contact

If you have any questions regarding this policy, please contact us:

Email: 13nails.academy@gmail.com
Business: 13Nails Academy

By booking a course, you agree to these terms and conditions.